My order is listed as delivered but didnâ€™t arrived. Something is wrong with the delivery.

Question

My order #17-13683-09172 is listed as delivered, but that's not true. It hasn't been delivered, and I was at home all day at 2729 Tally Ho Avenue, Orlando, Florida 32826.
Maybe it was delivered by mistake to a different address.
Can anyone verify and resend it or EBay refund my money.
My kittens need food. I've been waiting for this shipment, and now I have neither the money nor the kittens' food.

jacbarcollectibles · Answer

Although the advise given by the other mentor is correct you should not report the seller if the shipping carrier just delivered the item to the wrong address. This was not the sellers fault. You would only report the seller if they actually shipped the item to another address and not yours. This case would be false tracking and not the first case.

comics-scifi-collectibles · Answer

@mercedela_0

1) First, call the postal carrier to see if the tracking number label had your name and address on it.

a) If your name and correct address were on the label, ask the postal carrier to review the GPS on the delivery, retrieve the item from the wrong house, and deliver it to you.

b) If your name and address weren't on that label, ask the postal carrier if they will put this in writing. Also, ask for the weight of the package using that tracking number. Follow the rest of the steps here:

2) Then, report the seller using this process

https://www.ebay.com/help/action?topicid=4022

Important, select "The seller has violated one of eBayâ€™s policies"

then "Other"

Explain that the seller is using fake USPS tracking numbers

Include these phrases

Seller uploaded tracking not associated with my transaction
Tracking details were not accurate
Seller use a false tracking number
Don't write a novel, it's initially being read by a computer, that's why I want you to use those 3 specific phrases in the message.

3) Finally, contact Customer Service and inform them that the seller uploaded a "false tracking number" on your purchase. Request a refund.

Use the Customer Service that is on social media this way:

- https://www.facebook.com/ebay

- https://www.instagram.com/ebayforsellers/

Just send a private message to the page. Explain you have a fake or false tracking number situation.

If the above steps do not result in a refund then you will have to pursue a chargeback with your funding source ( bank, credit card, etc) . Once you ask your funding source to step in eBay can no longer assist you.