My order hereby moved at all.

Question

Once my order went through and said label was printed and was sent to eBay’s authenticity check seem like they never removed or went anywhere from there. It’s been there for the past almost 2 days. Is that normal?

mudshark61369 · Answer

@ragl-7750 , "label was printed and was sent to eBay’s authenticity check seem like they never removed or went anywhere from there. It’s been there for the past almost 2 days. Is that normal?" Does the tracking info say Label created but there is no acceptance scan? Or has the item been delivered to the Authenticator? Depending on what you bought and who you bought it from, there could be a couple of reasons why there is no movement. 1) The seller is new and has printed a label, but has not shipped the item to the authenticator. It is likely because they did not know about the Hold ebay places on new sellers payments. 2) The seller sent the item using ebay's Standard Envelope (ESE) shipping which does not get acceptance scans. 3) If the item has been delivered to the Authenticator, it can take several days for it to go through the authentication process, depending on how busy they are. If one of the first two reasons seems to be the issue if you go to your purchase history, look under the Item Title for the ebay item number which is in a light gray font. Post that number to a reply and we can tell you which of them is the reason why it seems not to have shipped. If the item is at the authenticator, give it a few days to pass through the system. You will receive a message with a new tracking number from the Authentication facility to you. It should show in the Order details. The link below explains how authentication works. It does say items will usually take 2 days to be authenticated, but it can take longer if they are busy. https://www.ebay.com/help/buying/buying-authenticity-guarantee/buying-authenticity-guarantee?id=5470