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My order arrived defective. I am unable to find the purchse on my account
I cannot seem to find a way to locate a purchase that I made and need to return as defective. I thought I was signed into my own account when I made the purchase, but it's not there. How on earth can I find it if it was purchased accidentally on a guest account? I have no information for this. I used Klarna for the purchase. They provided the eBay order number. However, that was all they could do. Has anyone had a similar problem, and if so, how did you find a solution?
4 comments
sherlene2
OP1 month agoWhat would help would be to actually be able to talk to a human rather than a stupid bot.
eburtonlab
Mentor1 month ago@sherlene2
You may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If you are unable to get a call back, try contacting eBay via social media direct message:
https://www.instagram.com/ebay/
eburtonlab
Mentor1 month ago@sherlene2
Is it possible you were signed in to a different eBay account when you made that purchase? If so, sign in to that account and check your Purchase History and go from there.
Is it possible you purchased as a guest when not signed in at all? Guest orders are not connected to your eBay account; for help with a guest order you must first sign out of your existing eBay account and then use the "order details" link in the email that you received from eBay regarding the guest order, or else right click on the link and choose to open the link in a private or incognito browser window.
sherlene2
OP1 month agoNo, I don't think I signed into a different account. I should only have the one. I'll try to check that, however. I suppose because I was using Klarna to order, I never got an email directly from eBay. I have an email from Klarna. All they can supply is the eBay order number, which I have.
Thank you for responding.