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my listing was cancelled the reason said counterfeit. It is not. Where do they get this information?
my listing was cancelled the reason said counterfeit. It is not. Where do they get this information?
1 comment
jacbarcollectibles
Mentor9 months agoYou do not mention what the item is but in general this is how it can happen.
If the message mentioned VeRO (Verified Rights Owner) then the rights owner told eBay that they did not want the item listed on eBay. There is very little you can do when the item was taken down by the rights owner.
If the message did not mention VeRO then another user notified eBay that the item could be counterfeit and eBay took it down to protect buyers. This type of removal can be appealed but you would need to contact customer service to see what proof they will require to allow the listing to be placed again.
You can contact customer service using this link and ask for a call back: eBay Customer Service Customer service is open from 5am to 9pm Pacific Time. Unfortunately you will still need to answer the AI bot questions in order to get help. eBay removed our way to get around the questions so you may need to ask for “Agent†several times before the system gets the message and lets you ask for the call back.