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My items haven't receive a long time ago
The seller has taken a long time to deliver, so do not rely on your eBay money back guarantee. I have yet to get the product, and the seller would like to close the shop. So, I want to refund my money.
4 comments
leoho1980
OP6 months agoAfter three business days, the seller has still not responded to the refund request. To get assistance from eBay, I can't find the "Ask eBay to step in", Any advise?
lady_madonna
Mentor6 months agoYou will see the link to have Ebay step in after the 3 business days have passed, so on the fourth business day you should see the link.
leoho1980
OP6 months agoI used eBay's help to check the status, and the results are as follows:
After reviewing your request, Chung Wai, we determined you're ineligible for a refund because the estimated delivery date was 63 calendar days ago and the item is no longer covered by eBay Money Back Guarantee.
The seller closed the shop and provided me with fake tracking information. The seller has cheated me out of money.
lady_madonna
Mentor6 months agoGo to your Purchase History and click on Order Details next to the item title to see if the latest estimated date of delivery has already passed.
IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:
Go to your My Ebay page >> Purchase history
If the seller does not respond to the refund request, after 3 business days you can ask Ebay to step in to help you.