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my dad's account was suspended
Summary: A participant initiated a discussion about their father's account being suspended. jacbarcollectibles and comics-scifi-collectibles also participated, but no additional content was provided in their responses.
he can't even post on here so I'm doing it for him. we have both looked through the help pages but all that says is to "check the message" for the next steps. the message has no "next steps" here is the exact message:
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Hello dshe_6869 (I removed the email),
Your eBay account has been suspended because of a violation of the eBay site policy below:
xxxPolicyInformationxxx
During the suspension, you can't use eBay in any way, including registering a new account or using an additional existing account. If you owe any seller fees, eBay will charge them to your current billing method.
We need you to take action. For more information about why your account may have been suspended and what steps to take now, please go to:
http://pages.ebay.com/help/account/suspended-accounts.html
We appreciate your cooperation.
Thanks,
eBay
H577
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the help pages send us in loops, constantly redirecting us to talk to the chat bot which also says to "check the message". it was very hard to do but we managed to contact eBay about it. unfortunately they said they aren't allowed to tell us anything about suspensions only that it was "under review". that was 2 weeks ago now and it's still suspended. he doesn't owe any money and actually has a small payout waiting for the suspension to end.
the suspension message seems broken to me? I've never gotten one but I've used Microsoft word enough to recognize a mailer personalization tag. im almost certain "xxxPolicyInformationxxx" should have been automatically replaced with a section describing the problem and what to do about it.
it literally says he needs to take action but there isn't any to take!
comics-scifi-collectibles
Mentor4 months ago@core_sheph This should help him get past the bots>
Here's how to contact customer service to see if you can have your account reinstated>>
Go this page>
https://www.ebay.com/help/account/account-restrictions-suspensions/account-restrictions-suspensions?id=4190&st=
Click contact us at the bottom of the page. Next Type Restricted Account in the chat box on the lower right. After the chat bot replies Type AGENT so you that you can request a call back or chat with a live agent. You may have to repeat those steps.
jacbarcollectibles
Mentor4 months agoYou can contact customer service using this link and ask for a call back: eBay Customer Service Customer service is open from 5am to 9pm Pacific Time. Unfortunately you will still need to answer the AI bot questions in order to get help. eBay removed our way to get around the questions so you may need to ask for “Agent” several times before the system gets the message and lets you ask for the call back. Please be aware that there are several things that can prevent you from receiving the return call. Some phone service providers have spam filters that will block eBay calls. Also, this can happen if you are using a VOIP phone number from your Internet provider. Keep in mind that eBay will not talk to you only your dad.
Also, be very careful since if any of your information is the same as your dad's your account will be linked to his and any suspension of his account will also apply to your account. This is to keep your dad from using your account to get around the suspension.