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My account has been receiving counterfeit violations
I honestly never thought I would be making a post like this, but I truly need help and guidance at this point.
I am a Top Rated Seller who has spent years building my account, maintaining good feedback, shipping quickly, treating customers fairly, and trying to build a legitimate business on eBay. Over time, this platform became a huge part of my life and income, and I always believed that if I worked hard and followed the rules, things would eventually work out.
Lately, however, I have been dealing with repeated counterfeit-related restrictions that have honestly left me mentally exhausted and completely lost on what to do next. The hardest part is not even the restrictions themselves, but the fact that I genuinely feel like I cannot get a real explanation or meaningful guidance from anyone about how to fix the situation permanently.
After the first issues started happening, I immediately changed the way I operated. I stopped using any stock or distributor photos completely. I began taking my own detailed pictures showing stamps, engravings, serial numbers, and identifying marks. I rewrote listings, removed wording that I thought could potentially trigger problems, and tried my absolute best to comply with every policy possible.
But despite all of that effort, the restrictions continued.
It got to the point where I became so afraid of losing my account entirely that I removed approximately 75% of my listings myself just to protect what I have left. Imagine spending years building something, only to slowly feel forced into deleting your own inventory out of fear because you do not know what else might trigger another violation.
What hurts the most is that I am not trying to fight eBay or avoid policies. I am actually trying to understand them better and work WITH the platform. I have reached out to support multiple times, submitted appeals, spoken to agents, and still feel like I am left without any real direction on how to safely continue selling long term.
I know eBay has to protect buyers, and I fully respect that. But sellers who are genuinely trying to comply also need some level of clear guidance and communication, especially long-time sellers who have invested years into their accounts.
I am posting this here because I genuinely want advice, help, or maybe for someone from eBay to hopefully see this and understand that behind every account restriction is an actual person whose business, income, and mental stress are being heavily affected.
I truly love selling on eBay and do not want to lose the business I worked so hard to build. I just want a fair opportunity to understand what I need to do correctly moving forward.
Thank you to anyone who took the time to read this.
