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My account got restricted for BBE, but my BBE is 0%??
Recently I got a mail from eBay saying my selling privileges are restricted.
This are what's in the mail.
Dear viewtifulp2,
eBay regularly evaluates the accounts of eBay seller. In relation to your account, we have noticed that your account performance and activities may cause a risk to eBay community. To protect the eBay community, we have applied the following restrictions to your eBay account in accordance with the eBay user agreement and eBay policies: (a) Your selling privileges are restricted. Consequently, you will neither be able to create new listings nor revise your existing listings on any eBay site; and (b) Your payments have been placed on hold. Restriction reason: High risk selling. The safety of our community is a top priority for us. We appreciate your understanding in this matter."
Regards, eBay
after I received the mail, all my listing got taken down and not be able to list anything. when I try to list something it says " your account is currently limited due to suspicious activity.
I then chat with the agent and got the respond "We have gone through your account and found that your account is currently facing restriction due to high bad buying experience rate"
What funny is I have been selling on eBay for years. I never had any bad reputation, 100% positive feedback, 1 nautral, 0 cases open. Have never experience with any bad buyer.
My CBT seller dashboard is all clean with 0% BBE and 0% INR. All performance are all above standard. only 1 thing I have done is cancel an order from buyer request which doesn't effects my stats
Did my account mistakenly got flagged by eBay bot?
They said I can submit an appeal after 30 days.
Have anyone experience anything similar to this and is it possible to get it resolved?
 
 
comics-scifi-collectibles
Mentor11 months ago@viewtifulp2 We are US volunteers and have limited knowledge of the rules for international sellers. I can only provide you links to the relevant policy pages>
https://export.ebay.com/en/fees-regulations-policies/ebay-policies/bber/
https://export.ebay.com/en/
Here's how to contact eBay general customer service:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back
Monday to Sunday 5:00 am to 09:30 pm PST
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
6am to 6pm PST
viewtifulp2
OP11 months agoThank you for your kind respond. I have contacted via Ebay CS since I message them on Facebook and don't get any respond. Live chat with Ebay CS doesn't really going anywhere because they keep repeating the same thing. I wish I could talk with them on phone but I don't know if they are able to call me since I'm not in the US.