Locked
Discussions in this board are limited to the original poster and Community Mentors
Multiple listed items
I had a potential buyer who asked if they bought several items that I am selling, could I ship it all in one box. Im unsure how to do so
1 comment
comics-scifi-collectibles
Mentor2 days ago@tho_17735 Sorry for the delay in responding, life has been busy.
You can combine shipping as long as the items can safely ship in one box. Keep in that boxes that are over 1728 cubic inches incur a dimensional weight surcharge which increases the shipping cost.
#1 If the buyer has not paid yet here's how to send a combined shipping invoice:
Go to your sold listings on a PC and select send invoice from next to one item. The next page will then have all of the items from your buyer. Weigh and measure the new package and then adjust the shipping price. You can look up the shipping price here: https://www.ebay.com/shp/Calculator
Send invoice: https://www.ebay.com/help/selling/getting-paid/sending-invoices-buyers?id=4139&st=
#2 If the buyer has already paid then you can send a partial refund for the shipping overcharge:
Go to the sold item and select Send Refund from the drop down menu next to the item.
Next screen select the reason for the refund> enter the amount> submit
#3 Also, when you print the shipping label it's VERY important to select all items and then select print label from the top of the list if the buyer did not pay from an invoice. Then on the next screen it will ask if you want to combine orders, say yes then adjust the package size and weight as needed. This way the tracking is applied to all items.
# 4 I suggest you allow invoices in your account settings so that in the future buyers can request an invoice from their cart:
https://www.ebay.com/ship/prf