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Multiple accounts confusion
The wrong item was sent me on a recent purchase. Now, I am unable to return it. Apparently, I have more than one account and cannot locate the account on which the item was purchased. I have been unsuccessful in talking to a representative. All is get is the self help options. When I do the chat, it tells me they are unable to assist me because I haven't made any purchases.
2 comments
disneyshopper
Mentor2 years agoYou have posted with an account that was created in 2016 but has not received any feedback at all for the past 12 months. I'm guessing you made your purchase using a different account. If you every logged in and click on the Google or Facebook option, a new account was created for you. You need to log out of this account, and into your other account if you suspect that was the account used for your last purchase. I would check your email accounts for hints pertaining to your other account.
eburtonlab
Mentor2 years agoIs it possible you made the purchase as a guest? Did you receive an email about the order?
Try to recreate your steps. Use the same device and same browser or app you used to make the original purchase and see if you can find the transaction in your Purchase History, or the item on a Watch List, or a message in your message inbox.
If you think you may have purchased as a guest and you cannot locate the email eBay sent, sign out of your current eBay account and use the link here:
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065