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mssing mail
what do you do when Ebay says your item was delivered but it wasn't
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Discussions in this board are limited to the original poster and Community Mentors
what do you do when Ebay says your item was delivered but it wasn't
kensgiftshop
·2 years agoContact the carrier and find out where it was delivered and if it was addressed to you.
disneyshopper
Mentor2 years agoGo to your Purchase History and locate the purchased item. What is the last estimated delivery date? You have up to 30 days past that date in order to file an Item Not Received case, to get your money back.
If it is past the 30 day limit, you will need to log into Paypal and file an Item Not Received case there, if that is how you paid, as they allow up to 180 days from date of purchase to file, to get your money back.
If you paid with a credit card, file a charge back with your credit card issuer.
If the tracking number shows the package as DELIVERED, the seller has done his/her job.
The buyer has to track down the package: check with household members, neighbors, bushes, porch.
If the package still cannot be found, buyer needs to take the tracking number down to the post office. They can check their internal systems to see who scanned and delivered the package and check with that postal carrier to see if s/he remembers the package.
Someone may have stolen the package out of the mailbox or off the porch. File a report with the police department.