monthly statement download failed. Computer said virus was detected.

Question

Feb. monthly statement download failed. Computer said virus was detected. Anyone else had this problem?

mr_lincoln · Answer

Hi @david4002 While eBay has a n open ticket under ALERT16495 for that issue have you tried saving the eBay message to the Archive file and then accessing the message from that file and try opening the financial report via the See statement button on the message?

eastlaneave · Answer

@david4002

This seems to be an issue for some sellers today.

See this thread on the tech board

https://community.ebay.com/t5/Report-eBay-Technical-Issues/UNABLE-TO-DOWNLOAD-STATEMENT-FOR-FEBUARY/m-p/35507637

I advise you add a comment to that thread so you get notified of updates.