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Monster high Sweet Screams Frankiestein
I need help. A customer recently purchased a monster high doll from me. They are claiming there is a bug in the box that the box is dirty etc. I have sold many dolls that came from the same place all clean undamaged etc. haven’t had any complaints. The picture they sent me showing the supposed “bug†does not show bug. The doll has been unopened they claim there is something loose behind the dolls leg. They want a refund and I need help. Do I accept the refund or not.
1 comment
wooden_flower
Mentor2 years agoYes, but do not refund until returned. Ask the buyer to open a not as described return. eBay will ask you to accept the return, then they will provide a shipping label and charge you for it. When the item is returned, then you refund.
I would respond rather neutrally, like ‘I’m very sorry, I don’t know how that could have happened. Please open a not as described return request, and I will provide a return shipping label for you to return it for a full refund.’