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    Money taken
                     

    What can I do when I never received package and can't get my money back  after paying for items that were never delivered and i have ordered multiple items on this app. 

    hazeleyes510
    hazeleyes510
    7View listings
    Posted 1 year ago·Last reply 1 year ago
                                           
             
    1 comment

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    lady_madonna

    lady_madonna

    Mentor1 year ago
    *Volunteer Ebay Mentor*1039View listings

    @hazeleyes510 

    Ebay has a Money Back Guarantee for buyers when you do not receive the item you ordered & paid for. 

     

    Go to your Purchase History and click on Order Details next to the item title to see if the latest estimated date of delivery has already passed.

    IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:

    Go to your My Ebay page >> Purchase history

    •     Select “More actions” beside your item and then “I didn't receive it.”
    •     Click the box beside I want a refund.
    •     Select Send request.

    If the seller does not respond after 3 business days, you can ask Ebay to step in to help you.

    •     Find the item in your Purchase History
    •     Select See request details
    •     Select “Ask eBay to step in.”
                                           
                                                                                     
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