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Money Paid Out Never Received by my bank
I sold a camera for $1,2++. The pay out was sent to an old card that was not active any longer. I already messaged eBay that my bank never received the funds, and yet until now (after 2 months), I still cannot get an answer. There's nobody from eBay to speak with about it either.
2 comments
lady_madonna
Mentor1 year ago@kalye.nyc
Contact the "old card" company to inquire about the payout and perhaps they can send you the money or transfer it to your bank. Once Ebay releases a payout, they are no longer involved.
comics-scifi-collectibles
Mentor1 year ago@kalye.nyc I am sure that's frustrating... Did you get a signature on delivery for the camera?
It should have bounced back to your Managed Payments account if the card was closed.
You will need to contact eBay customer service from #5 below but here are some tips that might help you.
All buyers payments are managed by eBay and sent to your linked checking account. eBay doesn't offer the debit card payout option at first.
How getting paid works>
https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold?id=4814&st=
Sometimes the problem is the checking account information was not set up correctly.
eBay won't tell what doesn't match for security reasons, this might be your problem.
1. Make sure that the ACH routing number is the correct one to use for deposits to your checking account. Sometimes banks have different ones for this type of deposit.
2 .The bank account must be a brick and mortar checking account, not a virtual one.
3. Your registered name and address on your eBay account must match your checking account and government ID exactly. You can not use a PO box for your registration but you can use it for your ship from and to addresses.
I had to add my middle name to my eBay account.
John B Doe is not the same as John Brian Doe.
You can confirm or update your eBay account information here:
https://accountsettings.ebay.com/profile
4. Enter your backup payment method for selling costs here: https://ppcapp.ebay.com/myppc/wallet/list
AND Select Manage under the method you want to use then select Preferred for selling costs.
5. Here's how to contact a eBay customer service Managed Payments Agent:
On a computer go to your Seller Hub Overview page and click on SUMMARY
https://www.ebay.com/sh/fin/summary
Next scroll down to the lower right corner and click on the ? mark. Then you will see a pop up and a button that says " Have us call you"
( If you don't see the option on this page to request a call back try back later during business hours of 9 to 5 PT. The option may not be available during high call volume times but this is the best way to contact a Managed Payments Agent)