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Money is missing from my payout
I am missing $9.38 from my payout. I've gone over the payout with a fine tooth comb and cannot find the missing funds in any charge. Has this happened to anyone else before? How did you get answers?
4 comments
eastlaneave
Mentor3 weeks ago@shopgirlc
That sounds frustrating.
Your "available funds" are a running total, so there may be fees from other listings and sales intermingled. Each payout can cover multiple transactions.
If you click PayOut ID here, it will have a complete breakdown of that Payout:
https://www.ebay.com/sh/fin/payouts
If you use the App, here is where to find your transactions and payouts
Click Selling icon
>Payments
>>See all activity
>>>Click the Payout and review the 'related transactions' list
shopgirlc
OP3 weeks ago · EditedI have 35 years of bookkeeping experience so I've gone through the breakdown via every single transaction in the payout. That amount is missing. I reconcile every payout in QuickBooks myself using every income and expense. This payout is missing $9.38 with no charge to account for it in the payout.
eastlaneave
Mentor3 weeks ago@shopgirlc
What do you see on the payout breakdown? It will show every deduction for each payout.
Here's one of mine - 3 items sold, 2 shipping labels, and one promoted listing fee.
Go through the amounts on the payout to see where the $9.38
If you click PayOut ID here, it will have a complete breakdown of that Payout:
https://www.ebay.com/sh/fin/payouts
shopgirlc
OP1 week agoI've done that for every penny in the payout. There is still $9.38 missing. Here's my full payout. If you see the missing funds I'll buy you a coffee!