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Question

I am home everyday, they say the package was delivered at 2.20 pm to my home. I meet my kids bus everyday in front of that house. I explained that and the seller said they would take care of it, be patient and I have been. Over 800 silver coins, paid for in full at auction and where are they?! EBAY CLOSED MY COMPLAINT AND WON’T GIVE ME MY MONEY BACK

I buy coins every day and I have never been abused like this! Over 20 years on ebay and you don't believe me? WHY?!

I wouldn't recommend doing business today, packages delivered every day with postage due or you may never receive them. Especially the good ones!

comics-scifi-collectibles · Answer

@moonlightingent I'm sorry that happened.

1) First, call the post office/shipper to see if the tracking number label contained your name and your address. (They won't tell you whose name *is* on the package, only that your name and address *is not*.)

a) If your name and correct address were on the label, ask the Post Office/shipper to review the GPS on the delivery, retrieve the item from the wrong house, and deliver it to you.

b) If your name and address weren't on that label, ask the Post Office/shipper if they will put this in writing; it's helpful, but not required. Also, ask for the weight of the package using that tracking number. Follow the rest of the steps starting with 2 below:

FOR UPS:
You can usually find the weight and other details for UPS here:

https://www.ups.com/track?loc=en_US&requester=ST/

then click " Proof of Delivery"

The proof of delivery may have more details about the delivery site, and the weight. Screenshot that.

FOR FEDEX:
You can usually find the weight and other details for FedEx here:

https://www.fedex.com/en-us/tracking.html

Then click 'View More Details' to see the package weight. Screenshot that.

2) Then, report the seller using this process

https://www.ebay.com/help/action?topicid=4022

Important, select "Suspicious seller activity"

then "Other"

Explain that the seller is using fake tracking numbers

Include these phrases

Seller uploaded tracking not associated with my transaction
Tracking details were not accurate
Seller used a false tracking number
Don't write a novel, it's initially being read by a computer, that's why I want you to use those 3 specific phrases in the message.

3) Finally, contact Customer Service and inform them that the seller uploaded a "false tracking number" on your purchase. Share any documentation you gathered. Request a refund.

Use the Customer Service that is on Instagram this way:

- https://www.instagram.com/ebay/

Send a private direct message to the page. Explain you have a fake or false tracking number situation.

If the above steps do not result in a refund then you will have to pursue a chargeback with your funding source ( bank, credit card, etc) . Once you ask your funding source to step in eBay can no longer assist you so save this option for last.