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mobile app search problems
when searching on the app now whatever I type in the search field doesn't matter. it just shows results for everything in eBay or everything in that category. nothing to do with what I searched. never had this problem before. uninstalled the app and reinstalled and still happening. any help would be appreciated.
3 comments
eburtonlab
Mentor2 years agoLots of folks searching for sports cards seem to be having an issue, particularly using the 6.168.0.2 version of the eBay app.
Possibly this is an iOS issue only? The Android 6.168.0.1 version of the app seems to be producing reasonable search results for me, and searching using a mobile browser works as well.
https://community.ebay.com/t5/Report-eBay-Technical-Issues/Search-Not-Working-on-Mobile-Correctly/m-...
You should be able to report app issues on your phone by shaking the device while the app is active.
Try using a different sort if you are using "Best Match". Try narrowing the results to one category. Try putting one of your search keywords in quotes. Try searching using a browser instead of the app.
Or try searching using a desktop browser or another device to search for sports cards.
crbreaks
OP2 years agoGlad to know it is not just me. I have tried all the different ways to sort but it doesn't help. For now, I will just stick to finding a computer to do my searches.
Thanks for the help
eburtonlab
Mentor2 years agoYou are very welcome. Lots of folks using iOS devices seem to be having the same problem, so most likely eBay will have a new update for the app soon to address this.