Mixed up orders

Question

Hey all. I sent out two orders and mixed up the labels. How can I get the returns and still send out the orders back to the proper buyers and ensure I get paid,? As long as I still send out the orders to the proper buyers I don't have the issue a refund correct I just have to pay for the extra shipping?

wooden_flower · Answer

@amkali.intl.trading

You should have each buyer open a return request so you pay the return shipping, then refund the buyers when the items are returned. Relist the items and let your buyers purchase them again. This restarts the clock on the new shipments.

A buyer should not want to accept a replacement, since he would have no way to return it if it arrives with a problem, such as damaged in shipment.