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Misunderstanding with seller cancels return
Summary: sjh348003 experienced an issue with returning a defective item due to receiving a return label with their own address, causing the item to be returned to them. Despite attempting to contact the seller for a correct label, sjh348003 received no response, and the transaction is now closed. They have documented the issue on the eBay website but faced difficulties contacting an agent, as the automated assistant was unhelpful. They are seeking suggestions on how to proceed.
I was unable to return the (defective) item in time because the seller mistakenly sent me a label with my own address on it (which I did not notice) so it was returned ... to myself.
The seller, who I believe had agreed to a return, has not responded to my message requesting a new correct label. Now the transaction is closed.
This is all documented on the eBay website.
I have been trying to talk to an agent but it has not been possible. The automated assistant sends me in circles.
Perhaps you have a suggestion, or is it too late? Thank you.
rfmtm
Mentor1 month agoDid you open a Return Request through the ebay Return System?
Was it ebay that sent you a link to the return label?
Regardless you should contact ebay and see if you can straighten this out.
Contact ebay by chat (type in AGENT) or callback here:
https://www.ebay.com/help/eua?id=5275&mkpid
Send a private message for further help here:
https://www.instagram.com/ebayforsellers/