Missing package

Question

My package is in transit and has been for nearly a month. The USPS distribution center in Tennessee, one of them, has it but it may be lost. I refunded the item but now what? It's not my fault and now I'm out the money and my package.. what can I do?

rfmtm · Answer

File a claim immediately on USPS.com

mam98031 · Answer

@togonz_5069 You should not have refunded it yet. Why did you feel you had to do that? Did the buyer file an INR?

There are things a seller should do immediately when they see that a package is not moving like it should. A seller should do this even if the buyer has not reached out to them with a delivery issue or filed and INR.

First go to USPS and call up the tracking number.

https://tools.usps.com/tracking/

Once you call up the information, now sign up for the UPDATES you can get via Email. This act alone for some reason will shake a package loose from time to time. IDK why, but it has been known to happen.

After you take care of this. Now go and file for a TRACE on the package. You can file these after your package is delayed more than 7 days.

https://www.usps.com/help/missing-mail.htm

If your buyer has NOT contacted you about a late delivery, do NOT contact them. Gather the info and try to get the package moving and delivered. Do not create a problem where none currently exists. You will likely pay a price for doing that. However if your buyer has reached out to you, be transparent and honest with them. Tell them what you see on the tracking and that you have filed for a Trace on the package. It will typically take USPS 48-72 hours to reach out with an update. Assure the buyer that you will keep them updated as you gather information. This will go a long way to keep the buyer calm.