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Missing order information
I ordered and received an item that I now want to return. My credit card has been charged. The Ebay website, however, shows no record of my order. Because there is no record, I can not start the return process nor can I get myself connected to an agent. The AI chatbot is useless. What should I do to initiate the return process?
3 comments
gorin-8817
OP1 year agoI have the email of the order, including the order number. The problem is that Ebay now appears to have no record of the order, so I cannot initiate the return process. And I have not been able to contact a live representative. The Chapbot is unable to comprehend the problem.
eastlaneave
Mentor1 year agoDoes the email mention your user ID gorin-8817?
Was the purchase more than 30 days ago?
This can help me guide you.
Or if you prefer
-- >> How to Have eBay Call You <<--
There is no incoming phone number for buyers or sellers. If you want a call back from eBay Customer Service, here is how to get a call:
Start at an article close to your question (you can look from here: https://www.ebay.com/help/home)
Scroll to the Bottom of the page similar to your question
1) Click "Contact Us" or the ? then:
In the CHAT WINDOW
2) Type "I need help"
3) Click "Return" (or your topic)
4) Type "Agent" in the chat window
5) You may need to click "Something Else" or "More Options" or type "Agent" a few more times
6) Click “Have Us Call You†(or "Chat with an Agent")
-- If you use a call filter on your phone, turn it off temporarily, or it might block the incoming call.
eastlaneave
Mentor1 year ago@gorin-8817
To start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. This is the email eBay sent at the time of your purchase with all your order details. The subject line starts with "Order Confirmed".
If you don't have that email, you can request another copy of the order confirmation email on this page:
First, log out of your current eBay account.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065
Once you have the email, you can follow the process on the above page to talk to the seller.
You can also open a return request (to get a return label)
1) Select View order details in your order confirmation email.
2) Select Return item.
3) Select your reason for the return and select Next.
4) You can add a message to the seller and also upload up to 10 photos showing the item's condition.
Select Confirm return.