Missing order

Question

Order from November hasnâ€™t arrrived and didnâ€™t show in my purchase history. I have emails from the seller saying it shipped but only one of two items arrived. He wonâ€™t respond to messages. I canâ€™t get eBay to step in because the order number doesnt exist. Any ideas?

comics-scifi-collectibles · Answer

@dr_63128 It sounds like you made the purchase a guest. When you look at your order email it should have a last estimated delivery date, if it is not more than 30 days past that date here's how you file the refund request on eBay as long as the items were shipped in SEPERATE boxes. Let me know if shipped in the same boxes with the same tracking number.

If you made the purchase as a guest ( not logged in to your eBay account) it will not be in your purchase history.

LOG OUT of your regular account and follow these steps to access the Guest purchase information.

To start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. This is the email eBay sent at the time of your purchase with all your order details. The subject line starts with "Order Confirmed".

If you don't have that email, you can request another copy of the order confirmation email on this page ( Do NOT log in to your regular eBay account) :

https://www.ebay.com/help/buying/paying-items/buying-guest?id=4035&st=

Once you have the email, you can follow the process on the above page to talk to the seller.

You can also open a return request (to get a return label) OR report that the item has not arrived when it's at least one day past the last estimated delivery date.

1) Select View order details in your order confirmation email.

2) Select Return item OR report that the item has not arrived

3)

4) You can add a message to the seller and also upload up to 10 photos showing the item's condition if you are returning an item

Here's how to contact eBay customer service if you need help starting the refund request:

eBay agents are working from home so you have to request a call back or live chat.

1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

2. Request a call back

3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://twitter.com/askebay

https://www.facebook.com/ebay