missing numbers in redemption code

Question

I am trying to redeem a gift card, but I scratched it, a few of the numbers in the redemption codescratched off...now what?is there anyway to talk to any person at ebay??

wooden_flower · Answer

@albprec_9

What if I scratched my eBay gift card code off? What if there are other issues with my eBay gift card?

Please gather the following information and items and contact the retailer where your eBay gift card was purchased:

Your name, email address, and phone number
A picture of the back of the gift card
A picture of the purchase receipt for the gift card
Your eBay account name
The gift card redemption code, if legible

https://pages.ebay.com/giftcard/faqs.html

Here's how to contact eBay general customer service.

1. CLICK THIS LINK:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST

3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

6am to 6pm PST