Missing items

Question

05-13479-98861

Subject: Urgent Report â€“ Order Canceled Due to No Tracking or Delivery Updates

Message:

Dear eBay Support,

I am writing to report an unresolved issue with an order I placed about a month ago. The seller failed to provide a tracking number or any delivery updates, despite multiple attempts to check the status. Due to the lack of communication and shipping information, I eventually had to cancel the order.

However, I have not received either the product or a refund. It has now been over a month since the original purchase, and there has been no progress or confirmation of resolution.

I kindly request that eBay review this case and assist in issuing my refund as soon as possible. Please investigate the sellerâ€™s failure to provide tracking or fulfillment updates.

jonathanbrightlight · Answer

Did the seller cancel the order when you requested that? As the buyer, you cannot cancel an order, you can only request that the seller cancel it.

If not, and if they did not provide a tracking number, then one day after the latest original estimated date of delivery, you can go to your Purchase History and open an Item Not Received claim.

https://www.ebay.com/help/buying/returns-refunds/reporting-item-didnt-receive?id=4042#section2

How to report an item that hasn't arrived through My eBay

Go to your Purchases and find the item.
Select More actions beside the item and then I didn't receive it.
Check the box beside I'd like a refund or I'd still like the item.
Enter any additional information.
Select Send request.

If the seller does not respond with tracking showing delivery, or issue a refund voluntarily, you can go back to that case after 3 business days and ask eBay to step in and help, and they will force the refund.