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Missing Item gets to customer after refund
Hi, I sent an item while waiting for new printer using the qr code. Somehow the clerk accidentally printed two labels and picked up the second printed label placing it on a second package going to another buyer. So the one buyer gets both packages. I ask him if I send a label if he would debs that item that was not his to the other buyer. He says yes. I send the label and he says later. Ill take care of it when I get back from vacatio. At this point I told him I would send him a new label when he returns cause that one is just not going to be good anymore. Well he never tells me anything and couple weeks later he tells me I shipped it. I asked him why that I needed to get him a new label. So the guy has the printer now I tools him he could still have it but discounted what do i do now as I already refunded him. i could set up a new listing but what about shipping? Even if I did local pick up I need the code. Ughhh and Ebay does not pick up or call back. That should never be that any company should be allowed to not take care of their customers.. Very fustrated
jeremberge-4
OP1 year agoHere is what I was looking for and really could not expect a viable solution from anyone as Ebay does not provide a solution. First was not my mistake but being as this is an issue that occurs from time to time there should be a solution and yes it is Ebays problem as this buyer however bought from me he did so by going to Ebay which he can go elsewhere. So really it is on Ebay to provide a solution regardless of whos fault it is, Me, Ebay, ot Post Office. Cause the end result is this person probably will never buy from me again as 90 percent of buyers but his fustration will lay upon ebay and as he can go elsewhere. So all this blame nonsense is rubish. I should be able to turn to ebay for viable resolution. Obviousy coming here to the community did not provide one. Here is how I did it... Asked the one buyer to mail it back out with original label that never got used. Asked the buyer I refunded to pay for it through a new listing which he said he still wanted the item. I set up New listing as a local pick up, I messaged him the tracking number. He got the item and gave me the code I got paid he got his item. Everything stayed within Ebay all is good everyone happy. This is what I was looking for a solution Not its my fault and not ebays problem. Thanks
golfingaddict
Mentor1 year agoThe bottom line is that you made the error and it is up to you to resolve it. If you refunded the buyer, you can work directly with him to repay you for the item, but the sad truth is that they are not required to repay you.
Work with him to repay you. Find out how he would like to repay you. Perhaps you could use Paypal or Venmo and send a money order?
lady_madonna
Mentor1 year ago@jeremberge-4
Ebay cannot rectify your mistakes.
You needed to provide the return shipping label addressed to YOU, not the other buyer.
Since you have already refunded the buyer, they are not required to return the item.