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Missing First Class Letters
As a seller
USPS FirstClassLetters often show up in the tracking system, but never get marked as delivered.
The buyer then requests a refund.
Neither the ESUS nor the 003 tracking numbers work on the USPS website, only trackmyshipment.co. Therefore I can't submit a missing mail with these tracking numbers.
Is there any action I can take other than refunding the buyer and taking the complete loss?
1 comment
comics-scifi-collectibles
Mentor1 year ago@championscardclub You can file insurance claims for eBay Standard Envelope.
The eBay Standard Envelope for select items $20 or under is a metered mail system. ONLY the sorting equipment can read the code.
There's no reason for you to take a loss if the tracking never shows delivery or if it's damaged in shipment then you file an insurance claim.
The most common reason for not having an envelope scanned is because it was not flexible enough to go through the sorting equipment and was considered non machinable. I know of a high volume card seller who said they put three sheets of white paper around the card in a plain white envelope to protect it while it goes through the sorting equipment then it stays flexible and is not damaged.
This post by a fellow Mentor has some screen shots and more information, including how to file an insurance claim, that you will find helpful>
https://community.ebay.com/t5/Ask-a-Mentor/Standard-envelope-shipping/m-p/34239169#M598479