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Misrepresented item
I purchased an item that says no returns but the item was misrepresented. I don’t have all day to go back and forth on something the seller clearly was at fault. They are responding and the assistant is not a person. How do I get eBay to intervene.
1 comment
eburtonlab
Mentor2 years agoThe seller's stated return policy only applies to "remorse" returns, where the buyer has a change of mind.
If the item is "not as described", eBay's money back guarantee applies.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=404...
If the seller does not cooperate at any point after starting a "not as described" case, after three business days you can ask eBay to step in and refund you.