Milwaukee batteries replaced with generic batteries.

Question

I ordered Milwaukee OEM batteries on eBay with the product numbers and picture but was shipped generic batteries instead. How do I contact eBay rather than the seller directly. The seller is obviously in China.
all I seem to be able to do is bounce around different useless prompts on the eBay website.

comics-scifi-collectibles · Answer

@sjennett7 I am so sorry that this happened. eBay customer service is going to tell you to file a return refund request. The return case does go on the sellers record.

The seller will not be able to provide a valid return label since they are located in another country. If the seller shipped from the US they are not allowed to require a return to another country even for buyers remorse returns. Sellers are required to pay return shipping for not as described items no matter where they are located.

Select the return item button on this page:

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=

The reason "Doesn't Match photos and description" .

Ask eBay to Step In from the case after 4 business days if the seller has not refunded or sent the money to your PayPal account to pay return shipping> https://www.ebay.com/help/buying/returns-refunds/ask-ebay-step-help-buyers?id=4701&st=

The seller then has the choice of sending you the money to pay return shipping to your PayPal account OR refunding you without a return of the item. Do NOT pay return shipping yourself and expect to be refunded for it after the item is returned even if an agent says to do this as eBay can not force a refund from the seller for more than the original sale price.

eBay may place the case on hold for 5 days if the seller chooses the PayPal option.

99% of the time a seller in another country will refund without a return of the item once you involve customer service.

Here's how to contact eBay general customer service if needed:

eBay agents are working from home so you have to request a call back or live chat.

1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

2. Request a call back

3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

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Returns to countries NOT on this list must ship via Priority Mail or you will not have tracking proof of delivery.>

https://faq.usps.com/s/article/Electronic-USPS-Delivery-Confirmation-International

If you do have to buy a return label with the funds the seller provided then you must enter the tracking number into the return request so you will have proof of the return.

Adding tracking to your return
Adding tracking details to your return helps protect against delays or issues in the refund process. If you use an eBay returns label, tracking details are automatically uploaded.

Here's how to add the tracking information to your return if you're using your own return shipping label:

Go to the return request in Purchase History.
Select the shipping carrier from the dropdown list. If you select Other, enter the carrier name.
Enter the tracking number.
Select Mark as sent.