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    @Messaging buyer
                     

    Hello!

     

    How can I message a buyer after I accepted an offer? I need to let them know that I cannot ship by the deadline due to being out of town?  

    carolephaneuf
    carolephaneuf
    4View listings
    Posted 2 years ago·Last reply 2 years ago
                                           
             
    1 comment

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    comics-scifi-collectibles

    comics-scifi-collectibles

    Mentor2 years ago
    1932View listings

    @carolephaneuf   Yes you can message the buyer.  Go to the sold listing on this page and select contact buyer from the drop down menu next to the item>  https://www.ebay.com/sh/ord/?filter=status:ALL_ORDERS

     

    You are going to have a late shipment defect on your account even if the buyer says it's ok.  eBay requires you to ship within your stated handling time once an item is paid for.    It will be in your awaiting shipment section.  

     

    You should turn on Time Away when you are out of town. 

     

    https://www.ebay.com/help/selling/selling-tools/time-away?id=5137&st=

     

    Whether you choose to allow sales or pause them, delivery dates won't be updated for:

    • Second Chance Offers
    • Auto-accepted offers
    • Pending counter-offers
    • Seller initiated offers accepted during Time Away
    • Items with local pickup or in-store pickup as the shipping option
    • Digital items
    • Athletic shoes eligible for Authenticity Guarantee

    You may want to change the shipping format or the handling times on these items while on time away.

     

     

     

                                           
                                                                                     
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