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Message from eBay that they have canceled a sale I made that has already been paid for and shipped.
I got the following email below from eBay a few minutes ago for a sale made over the weekend, paid for, and shipped Tuesday. I got paid before I shipped it Tuesday. It's long gone at this point. Buyer ID and product ID dentifications have been replaced with x's.
I've been paid (so far as I know). Is eBay going to deduct these proceeds from my account somehow? What happens here?
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We had a concern with a buyer’s account
Hello destriero,
We wanted to let you know that a bid for the listing below was canceled because of an issue with the buyer’s account:
(Item 1)
(Item 2)
We understand that this must be disappointing, but unfortunately the buyer, XXXXXXX, is no longer registered on eBay so we had to cancel all of their open transactions.
Here’s what you should do
* Don’t complete the sale or ship the item to xxxxxxx if you haven’t done so yet.
* Don’t communicate any further with xxxxxxxxxx, especially if they get in touch with you outside of eBay.
* If xxxxxxxx requests a payment or refund, don’t send any money without contacting eBay first. If payment was processed, a refund has not been issued yet just in case you’ve already shipped the item.
* If you already sent the item, contact the shipper to find out if you can stop the delivery and have the item returned to you.
* If your listing has ended, you can relist your item.
And remember, we’re here to help so please get in touch with any questions you might have.
eastlaneave
Mentor8 months ago@destriero
That sounds frustrating.
Typically, if eBay cancels the sale, you get to keep the buyer's payment.
eBay is removing the buyer from the platform for some inappropriate behavior.
If the buyer paid, that money should still be in your account. Don't worry about that part.
eBay removes buyers and sellers from the platform for violating policies (inappropriate behavior)
When they do that, they remove the transaction from history, which cancels the sale.