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MESS UP WITH POSTAL SERVICE AND DELIVERY AND PAYMENT
Summary: jh70517 experienced a mix-up with their package delivery and refund process after purchasing items. Initially, the package was held at a local post office with incorrect tracking information. After requesting a refund, the package arrived, but the refund was still processed. jh70517 is frustrated by the inability to contact a real person through an AI-based customer service system to resolve the payment and refund issue.
What a mess, purchased bur bits, get a message attempted to deliver - held at local post office. So I called and was informed that package tracking number was put on hold and the tracking number was for a different name (person) and address .. So I put in for a refund ... A few hours later the package showed up ... Then I get a message that refund was on the way.. So I tried to go through eBay to contact some one to help ... Of course this Damn AI Crap keeps me from actually contacting a person to resolve the issue ... Now that I have the item need to cancel the refund or pay the seller ... NO HELP WITH THIS SCREWED UP AI SYSTEM AND CAN NOT TALK TO AN AGENT ... WHAT A MESS ... SO HOW TO CONTACT AN AGENT (A REAL PERSON)...
eastlaneave
Mentor2 weeks ago@jh70517
Did you
1) Request a cancellation? Message the seller and advise him to decline the request.
OR
2) Open an Item Not Received Case or Return Request? Close the case if you have inspected your item and is good. You can close the case here
-- You can check and close a case here:
https://www.ebay.com/help/ip?topicId=4667
(Do not close your return request until you either have your refund in hand or you have the replacement item. Do not close it because the seller promises you something.)
Let us know if you need more help.