Men and women’s size mixup

Question

I bought shoes the info stated size 12 the details stated men’s size 12 the shoes are size 10.5 in men’s there is a picture of the box which stated men’s 10.5 and women’s size 12. My son needs size 12 men’s do I have and recourse or I just gave to hope to resale

comics-scifi-collectibles · Answer

@phonacator File a return request with the reason doesn't match pictures or description. Do NOT file a doesn't fit return request as the seller can deny the return.

The eBay Money Back Guarantee over rules the sellers return policy. You have 30 days from the date of delivery to file a not as described return request for most categories AND 3 days for Trading Cards.

Here's what you need to do:

Open a return with the reason doesn't match description or photos.

Select the return item button on this page:

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=

4 business days after filing the return request if the seller has not provided a return shipping label or a full refund then ask eBay to step in and help: https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701

Let me know if you need to return an item to another country as there are additional steps required. The seller pays return shipping for an item that is not as described no matter where they are located.