member to member contact

Question

So I sold an item on my eBay. I believe it was a record, and I couldn't message the buyer because it kept telling me member-to-member contact even though I'm not saying anything wrong; I'm just saying " thank you for the purchase." Is my account banned?

comics-scifi-collectibles · Answer

@josepdennih0 As long as you didn't use any @ symbols or things that look like phone numbers then it shouldn't have been a problem.

You can contact customer service and have them take a look at the problem.

Here's how to contact eBay customer service:

eBay agents are working from home so you have to request a call back or live chat.

1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

2. Request a call back

If you are located outside of US or Canada then you will need to use the Chat option or Social Media

3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://twitter.com/askebay
https://www.facebook.com/eBay/