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Making actual contact with a customer service representative
I find it impossible to make actual contact with a customer service representative. The contact and help pages just run you in circles and offer no real help. Very frustrating. The “we’ll call you†option is not any help at all. I’m ready to leave eBay for good.
2 comments
eburtonlab
Mentor2 years agoThe "we will call you" option may not work if you are outside of North America, if you are on the phone when eBay tries to call, using a VOIP phone, using a call blocker, or using a provider that has eBay's number blocked.
You may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link to request a chat with an agent:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
Or try contacting eBay via social media.
inceptions
Mentor2 years agoHi @vdriveten
Your best bet is to ask your question here. But if you want a callback, use this link:
https://www.ebay.com/help/eua?id=5275&mkpid
I rarely ever need to call eBay as most everything can be handled without the need, but when I do, I have received a call within a minute or two without fail.
I've you're requested a call back and not received one, make sure you have any call blocker on your phone turned off.