Mail Fraud

Question

Seller committed documented mail fraud. I have letter from the postmaster stating that the package did not exist on any package manifest. The scans for tracking are geolocated in areas that the package was not at. There is no way to submit this info to ebay??!!??? This seller has multiple feedback from individuals stating they had the same experience..... why does ebay leave an account open that has commited a federal offense?

eastlaneave · Answer

@vetmed07

I'm sorry that happened.

It sounds like you've done your homework. Do steps 2 and 3 below to submit the information.

2) Then, report the seller using this process

https://www.ebay.com/help/action?topicid=4022

Important, select "Suspicious seller activity"

then "Other"

Explain that the seller is using fake tracking numbers

Include these phrases

Seller uploaded tracking not associated with my transaction
Tracking details were not accurate
Seller used a false tracking number

Don't write a novel, it's initially being read by a computer, that's why I want you to use those 3 specific phrases in the message.

3) Finally, contact Customer Service and inform them that the seller uploaded a "false tracking number" on your purchase. Share any documentation you gathered. Request a refund.

Use the Customer Service that is on Instagram this way:

- https://www.instagram.com/ebay/

Send a private direct message to the page. Explain you have a fake or false tracking number situation.

Let me know how this goes, I've been burned a few times myself (including on Amazon), but I have been able to get a refund following this process.

There are additional steps to take if the above isn't effective, just come back and update me.