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Made a purchase on ebay, and received two duplicate deliveries.
I made a purchase on ebay, and received two duplicate deliveries. I contacted the seller (via email through ebay) and informed them of the duplication and suggested that I could pay for the second shipment. The original bill came to just under $5 (not a huge amount). I checked my account that I paid from, and I was only billed for one transaction from this seller (I will monitor the account daily just to be sure it stays that way), and I don't see any mysterious or questionable charges there. The seller messaged me back saying, "I accidentally failed to mark the order as processed" and "you aren't obligated to buy it, but if you have a use for it and want to buy it, that'd be great for me".
Should I pay for the duplicate shipment? If I do, does the seller need to process (or send me) a second bill?
All in all, the experience with the seller has been fine, and the seller has a 99.9% positive feedback rating.
CB
eastlaneave
Mentor1 year ago@chribanke0
You are not obligated to pay for the 2nd item, but you can if you wish.
The seller can't invoice you through eBay.
I suggest you send a money order to the seller using the return address, or you can send money via paypal.
chribanke0
OP1 year agoOK. Thanks for your time and input. Also, when I was navigating through ebay's customer service stuff, I couldn't find a reference for my issue. Using "Chat" didn't go where I wanted. Does ebay have a way of talking to a "live" agent? And even though the seller looks to have a good rating (99.9%), ya always wonder nowadays if there is some scammage in play. So, I guess I'll go the route of sending payment for the duplicate goods I received, but I'll also check stuff out on the internet to see what is the current best way to make payment for this situation. I've always just paid with a credit card and haven't used PayPal typically. Thanks again, CB.
eastlaneave
Mentor1 year ago@chribanke0
To be honest, for $5 I wouldn't worry about repaying the seller for their error, and I am a seller.
A postal money order is safe for you and the seller.
Regarding customer service
You can ask questions right here to get an answer for many questions. Just like you did
-- >> How to Have eBay Call You --
There is no incoming phone number for buyers or sellers. If you want a call back from eBay Customer Service, here is how to get a call:
Start at an article close to your question (you can look from here: https://www.ebay.com/help/home)
Scroll to the Bottom of the page similar to your question
1) Click "Contact Us" or the ? then:
In the CHAT WINDOW
2) Type "I need help"
3) Click "Buying" (or your topic)
4) Type "Agent" in the chat window
5) You may need to click "Something Else" or "More Options" or type "Agent" a few more times
6) Click “Have Us Call You†(or "Chat with an Agent")
-- If you use a call filter on your phone, turn it off temporarily, or it might block the incoming call.