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Lying Seller
Seller ao_instruments never shipped. After a week I ask if they are ever going to ship, they message me back telling me that the item was lost in transit. They have uploaded a tracking number with details that show they never shipped and the details also show that the item they were planning on shipping is 1/3 the size and weight of the keyboard I purchased. The seller asked if I would like a refund? JFC- now I know that I'm dealing with a scammer.
I messaged again asking for refund and it's been a day and still nothing, no message and no refund.
My question is.. the seller stated the item is lost, and they aren't going to ship, but my money is being held.
is there an email or a place to report fraudulent sellers other than here and will I just have to wait to get my money back?
This will be the 3rd time in a month that ebay has had to step in and refund me over bad sellers..
This is getting ridiculous.
mam98031
Mentor3 years agoYou need to open an INR [Item Not Received] claim.
Go and take a look at your purchase history. You can find it on the top right of any Ebay page. Hover over the words My Ebay. A menu will appear, click on Purchase history. Find this transaction. Look what the estimated time of arrival window is on your purchase. When it is one day past the last date, then file an INR claim.
That will protect you and your money. Follow the instructions that will appear on your screen. All the information will be there.
Go and take a look at your purchase history. You can find it on the top right of any Ebay page. Hover over the words My Ebay. A menu will appear, click on Purchase history. Find the transaction. Look to the right there is likely to be a large blue box you can click on that says Return This Item.
OR
eBay Help page
https://www.ebay.com/help/buying/returns-refunds/reporting-item-didnt-receive?id=4042
1. Go to Purchase history.
2. Select More actions beside your item and then I didn't receive it.
3. Tick the box beside I want a refund or I want the item.
4. You have the option of adding a message to the seller.
5. Select Send request.
kensgiftshop
·3 years agoJust because the tracking doesn't show anything, it doesn't mean they didn't ship it.
I've heard of some packages not getting any scans until the package was delivered.
Not much you can do until a day after the estimated delivery date, then you can open an Item Not Received case.
mega-ma-roo
·3 years agoUnfortunately, if the seller does not cancel the order the only thing you can do is wait until the last estimated delivery date and then request a refund for item not received. The seller will get a defect on their account for this.