Lost Shipments

Question

Last year i ordered a Golf Cart to be delivered to Salt Lake City Utah, they ask i pay by EBay Gift Cards and so i did as they ask months later they i started tracking my item and nothing been delivered.

this month, i ordered two items on ebay and only one item was receive and waiting for the second item. I'm emailing ebay on line to see where is my order and they are stating their records shows nothing being order. I have my order number and my bank statements read paid and deducted.

Who and where can i address these matters to? I'll need a telephone number and email address to EBAY CORPORATE OFFICE.

eburtonlab · Answer

@elesaga0

Last year i ordered a Golf Cart to be delivered to Salt Lake City Utah, they ask i pay by EBay Gift Cards and so i did as they ask months later they i started tracking my item and nothing been delivered.

Beware scammers who advertise on other sites and tell you that the transaction will be handled through eBay.

That is not how eBay works. eBay does not rely on users finding ads on Facebook or other sites and sending contact information to a seller. Likely the seller will send a phony "invoice" that appears to be from eBay but is not, asking you to pay with gift cards to have the vehicle shipped to you for a free evaluation period.

eBay has no warehouse and does not ship vehicles. eBay does not handle such transactions or provide "vehicle protection orders". Scammers often promise those things, though. Any phone number you may receive on such an "invoice" does not connect to eBay, but to the scammer.

Anyone that asks you to purchase gift cards or to send card codes to them to complete a transaction is trying to take advantage of you. Anyone asking for a gift card is looking for a gift at your expense. Once anyone else knows the code, your money will be gone and you will have no recourse.

See here for some info about avoiding such scams (US links):

https://pages.motors.ebay.com/buy/security/index.html

https://www.fbi.gov/scams-and-safety/common-fraud-schemes/online-vehicle-sale-fraud

The only way to purchase a vehicle on eBay is to sign in to eBay, find the vehicle on eBay and complete the checkout process on eBay, so that the item appears in your Purchase History. Then you typically meet the seller to inspect the vehicle, pay the seller, and collect the keys, title and vehicle.

If you encountered an ad on another site, contact that site to have the ad removed. eBay is not involved with any ads listed on sites other than eBay itself.

this month, i ordered two items on ebay and only one item was receive and waiting for the second item. I'm emailing ebay on line to see where is my order and they are stating their records shows nothing being order. I have my order number and my bank statements read paid and deducted.

For help with an item you purchased on ebay.com you need to find the transaction in your Purchase History.

https://www.ebay.com/mye/myebay/purchase

Make sure you are signed in to the same eBay account you used to make that purchase.

If you are past the last estimated delivery date, use the link under "More actions" that says "I didn't receive it".

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arrived?id=4042&st=7&po=1&uci=0&ri=0

If you purchased as a guest, sign out of your current eBay account before using the order details link in the email that eBay sent regarding the purchase.

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065