Lost Shipment

Question

My customer never received their item from me, so I filed a claim with UPS. After a little over a month, UPS tells me they sent my refund to Ebay. I wasn't aware they would handle it this way, so how do I know Ebay received the refund and how do I get the refund to my customer?

I sure would appreciate any help I can get. My customer has been very understanding, but he's out money!

Ron

lady_madonna · Answer

You must refund your buyer regardless of the situation with the UPS refund.

UPS should have sent the claim money to YOU since you were the shipper.

I would suggest contacting Ebay:

Here's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Available Monday to Sunday 5:00 am to 09:30 pm PST

Or you can also contact customer service by sending a PRIVATE message on social media. https://www.instagram.com/ebayforsellers/