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Lost return
Return item is lost from the prepaid label provided by the seller. What are the options to get my refund.
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Discussions in this board are limited to the original poster and Community Mentors
Return item is lost from the prepaid label provided by the seller. What are the options to get my refund.
comics-scifi-collectibles
Mentor1 year ago@zackxdig Contact customer service. The seller is still responsible for refunding you if the package is lost in return shipping.
Here's how to contact eBay general customer service:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back
Monday to Sunday 5:00 am to 09:30 pm PST
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
6am to 6pm PST
disneyshopper
Mentor1 year agoIf the return item never shows up at the seller's address, I believe the seller can file a Lost package. I had a return item that never showed up, and I ended up refunding the buyer anyway because we could see that the buyer had the package scanned at the post office, but the tracking never showed Delivered, and I never got the item back. I called customer service, and was told that because I supplied the return shipping label, I was responsible for refunding the buyer.