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Lost Package With USPS
I mailed a buyer's sports cards through USPS and they haven't arrived. I had followed up and seen the order had not been delivered. I messaged the buyer and gave him the tracking number and asked him to contact me if the items didn't arrive as I've had problems with USPS losing my cards. They just disappear. I've contacted the buyer twice now with tracking information. What do I do now? It seems impossible to talk to a real person at eBay and the bot just repeats the same information, which is not helpful. I just went through this and e-Bay gave me a defect, even though the USPS says they are running behind and the item will arrive in 1-3 days. It's been nearly a month. I send things out on the day they are purchased as long as they are purchased on time. What do I do? Thanks for any help or advice. It's appreciated! -M-
comics-scifi-collectibles
Mentor2 years ago@filemart Are you using eBay Standard Envelope for shipping your cards? Contacting customer service is not going to help you with this situation.
It's not like regular tracking and can only be read by the sorting equipment. The most common reason for items not be delivered or EXTRA slow delivery is because the envelope was not flexible enough or the wrong kind of envelope.
If the buyer files a not received refund request AND tracking doesn't show delivery then you will need to issue a refund. Keep in mind that tracking can show delivery to the buyer up to a few days before it's actually delivered since a postal carrier can NOT scan these.
After you issue a refund for a damaged or not received card then you can file an insurance claim here> https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-standard-envelope?id=5308#section6
I recommend checking out this post by a fellow mentor that has screen shots and also more information>
https://community.ebay.com/t5/Ask-a-Mentor/Standard-envelope-shipping/m-p/34239169#M598479
filemart
OP2 years agoThank you for the information. for sports cards, i use a 7X4 envelope. I'm thinking I need to stop using the toploaders and go with Cardsavers. I package my cards the same way every time, but have recently had two items just disappear. I don't want another defect as I worked really hard to get a Top Seller rating. Have you used parcelsapp.com to track parcels. I read a feed earlier that mentioned using their site to find out where the item is located. I'm going to switch things up and go with the more pliable Card Savers. It's just weird that so many have been delivered with no issue. Again, thanks for the info and the links. Much appreciated!