Locked
Discussions in this board are limited to the original poster and Community Mentors
Lost package that fedex said delivered.
Fedex say name and address doesn't mach tracking number. Yet insist on delivery. Fedex proof picture is not my house. Ebay is taking seller and fedex side and canceled my claim. I'm out big bucks. Online help has been no help no Heart. I'm so tired picking bees and floweres.
1 comment
disneyshopper
Mentor2 years agoThe bots see that tracking states DELIVERED so you will automatically lose an Item Not Received case.
You take the tracking number down to the carrier (post office/FedEx/UPS). Have them check their GPS coordinates for where the package was delivered. If it was NOT to your name/address, then you get that statement on their letterhead. They do not need to state where it was delivered, just NOT to you.
Then you upload a copy of that letterhead into an appeal, to get your money back.
https://www.ebay.com/help/buying/returns-refunds/handling-disputes?id=4039