Lost my old account

Question

I stopped using ebay for about 10 years. When I came back, I had to create a new account because ebay didn't recognize that I had an account in the past, even though I was using the same email address. I had a perfect seller and buyer rating. A few days after creating a new account, I received a welcome back email from ebay, so obviously it knew that I had an account previously. Is there a way to get my previous seller and buyer rating back?

eburtonlab · Answer

@nick-2011

If you do not sign in to an eBay account for multiple years or respond to email regarding the account, I believe that eBay will preemptively close the account to prevent it from being hijacked and used by scammers.

If you were able to create a new account using the same email address, the old account is gone.