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Lost mail
I have a package that the USPS Can't find. The buyer has filed a claim with ebay. What happens next.
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I have a package that the USPS Can't find. The buyer has filed a claim with ebay. What happens next.
jacbarcollectibles
Mentor3 weeks agoIf the buyer opened an "Item not received" case then you need to fully refund the buyer and then file your claim with the USPS for the lost package. Make sure that the tracking does not show any movement for 21 days since that is what the USPS will look at before they pay any claim.