Lost item

Question

What should be done in the case that the item was delivered to UPS pickup location for buyer. Item was not picked up within the 7 day period and a return was then initiated and package is lost in transit. Buyer opens a ticket for lost package wanting refund is seller responsible?

comics-scifi-collectibles · Answer

@golddus2015 Seller is not responsible if item was delivered to the location the buyer specified. Respond to the case with tracking that shows the attempted delivery.

I would contact customer service and make sure that the case is ruled in your favor as per eBay policy attempted delivery counts as delivery for not received cases.

eBay agents are working from home so you have to request a call back or live chat using this link:

1. CLICK THIS LINK: https://www.ebay.com/help/contact_us?id=4191&st=10

2. Choose your contact method from the left hand side of the page.

( If you receive the automated chat assistant type AGENT in the small box on the lower right of the linked page then you will see the options to contact a live agent)

Or you can also contact customer service by sending a private message on social media. You leave a message and an eBay employee will get back to you as soon as possible. To speed things up you can leave your registered account information in the PRIVATE message: Full name, address, phone number, email address, user ID, and a brief explanation of your problem.

https://twitter.com/askebay
https://www.facebook.com/eBay/