Lost in mail/shipments

Locked

Discussions in this board are limited to the original poster and Community Mentors

I would like to know if a package was attempted to be delivered, out for re-delivery or lost by postal service, am I responsible to refund the buyer who says they never received said items?

cherishedtreasures1213

790 View listings

Posted 2 years ago·Last reply 2 years ago

1 comment

wooden_flower

Mentor2 years ago

74092 View listings

If there is no delivery scan, you are responsible for refunding the buyer. To see if any delivery was attempted, check the tracking at usps.com.

If not delivered, you can file a claim for the missing package, also at usps.com. Do not make your buyer wait for the claim - it reimburses you.