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lost in mail
what to do when I did not receive the product for almost 4 weeks, Seller has sent out the product and its probably lost in mail .
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Locked
Discussions in this board are limited to the original poster and Community Mentors
what to do when I did not receive the product for almost 4 weeks, Seller has sent out the product and its probably lost in mail .
pranaykambli
OP7 months agoThank you very much! Seller is co-operating, but not ready to give refund. He is asking me to Claim it from USPS. Even if I claim with USPS , I will not get a full refund because the cap on insurance is only $100 and I have spent $136 . I have opened the case with ebay, but they keep holding me case and postpone it every 2 weeks. I don't know where go from here but thank you anyway.
eastlaneave
Mentor7 months ago@pranaykambli
It's the seller's job to file insurance. The seller needs to refund you in full.
use eBay's social media customer service to get assistance, it shouldn't be extended more than 10 days and only if the item is moving in the system.
- https://www.facebook.com/ebay
- https://www.instagram.com/ebayforsellers/
Just sent a private message to the page explaining what happened.
eastlaneave
Mentor7 months ago@pranaykambli
I am sorry this happened.
eBay's Money Back Guarantee should apply: https://www.ebay.com/help/policies/-/ebay-money-back-guarantee-policy?id=4210
Here is how to formally request a refund of your full payment:
1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase
- View Order Details
- Check the Estimated Delivery Date for your purchase, and
- Check the tracking for your purchase
When it is past the estimated delivery date (and there is no tracking, or the tracking doesn’t show that is close to delivery):
2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042
(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)
You will be able to select whether you want the Item or a Refund
-- You have 30 days from the estimated delivery date to open a case)
3) You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If the seller doesn't respond after 72 hours, ask eBay to Step In.