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Lose ran ban glass claim
Dear Hiawatha Withers,
This is in response to your inquiry regarding your USPS Ground Advantage package with tracking number 9400150899563118876082 that was scanned Delivered; In/At Mailbox on 10/8/25 in Winston Salem, NC 27127 at 1:15pm. Please accept our sincere apology for any inconvenience this matter may have caused you.
The Postal Service is aware of the frustration and disappointment caused when we do not live up to our commitment of safe and reliable mail service.
We have investigated the handling of your package with tracking number 9400150899563118876082 and unfortunately the package was delivered incorrectly. We also were unable to recover the package.
Fortunately, since the class of service selected provides insurance against loss or damage, at this point we recommend you proceed with filing a claim. For more information and to begin the process, please visit this link: www.usps.com/help/claims.htm.
We should note that the claim may be initially denied due to the presence of a delivery scan, but you will have up to three appeals with which to state your case for reimbursement, including the delivery details noted above.
Please use this email as documentation to provide Frentaly stating you did not receive your mail piece due to an error by the United States Postal Service. We are requesting for them to waive any fees and resend the mail piece. Most companies/vendors are willing to work with their customers especially if the error did not occur on your part.
An apology is no substitute for good service, but I want to offer one on behalf of the Postal Service. We appreciate you reporting this matter to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. The information you have provided will be shared with management as they continue their efforts to improve service performance in your area.
Thank you for the opportunity to address this matter with you. If you have any questions, please contact me via email.
Sincerely,
Taneka Satterfield
Complaints & Inquiry
NORTH CAROLINA CAO
919-420-5238
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You may receive an invitation to participate in a survey from postalexperience@opinions-inmoment.com regarding your recent interaction with the USPS employee who assisted you with this service request. Please complete the survey so that, if necessary, we can improve your experience. We value your feedback.
Your privacy is important to us. If you would like additional information on our privacy policy, please visit us online at: www.usps.com/privacypolicy.
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