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Local pickup item never received
Summary: zi895143 shared their experience of purchasing a computer through eBay Local Pickup but not receiving it due to a lack of response from the seller, who claimed the item was already sold. They accidentally left positive feedback meant for another transaction and are seeking advice on obtaining a refund. lady_madonna reassured them that the feedback mistake should not affect their refund claim. zi895143 appreciated this guidance.
I bought a computer through eBay Local Pickup on August 14. I contacted the seller several times to arrange pickup but received no response. I never picked up the computer and never provided or scanned the pickup code.
The seller eventually replied: “This was sold already.”
I opened an Item Not Received request, but the seller still hasn’t responded, so I asked eBay to step in.
I accidentally left positive feedback because it was intended for another laptop I bought from a different seller. I already explained this mistake to eBay.
Has anyone experienced something similar? Should eBay issue a full refund in this situation?
disneyshopper
Mentor2 weeks agoOnce you file the Item Not Received case, the seller has 3 days to respond with a full refund. If no refund, on day 4, go back to the case and click to Ask ebay to step in, to force the refund.
lady_madonna
Mentor2 weeks agoThe fact that you mistakenly left feedback should have no bearing on your Refund Request/Item Not Received. You still have the right to a refund since you never received the item.
zi895143
OP2 weeks agoThanks for answering! It does make sense a lot for me!